We are currently preparing the Abel & Lula winter sales, where you will find occcasionwear for girls, babies and boys with exclusive discounts. Wedding outfits, party dresses... Start now and choose your favourites of the season!
For how long will the Abel & Lula sale be available?
If you’d like to know all the details of our sales, subscribe to our newsletter! This way you can make the most of the last few days of discounts, however we recommend that you purchase your favorites as soon as possible as they may sell out by then!
How will I know if an item is on sale?
At Abel & Lula, we are committed to e-commerce transparency and consumer protection (Omnibus Directive). When you click on an item, we will show you both the original price and the current price, along with the discount percentage calculated from the difference between the two.
Are there shipping fees for discounted items?
Shipping fees are the same for all Abel & Lula items, regardless of whether they are reduced or not. And if you make a purchase over £150, shipping is free!
Can I exchange or return an item purchased during the sales?
Unfortunately, we don’t offer exchanges, however you have 30 days from the day you receive your order to process a return. You can consult our Cancellations and returns section for more information.
How long will it take to receive my order?
It usually takes 2-5 working days to receive your order. Remember that during Abel & Lula sales and promotional periods, delivery times may be longer than usual.
Can I track my order?
You can track your order from My Account > Orders. Additionally, you will receive an email when your order status changes.
Can I change the delivery address of my order?
In this case, please contact our Customer Service department with your full address so that we can assist you.
What should I do if I am not satisfied with my order?
You can request the return of your order by accessing My Account > Orders or select the order to be returned from My Account > Returns. You can find more information in the Cancellations and Returns section of our Shopping Guide.
How can I know to buy the correct size?
There are measurement recommendations that you will find on each item of abelandlula.com to help you to know which size best suits their age and complexion. Additionally, our returns are free of charge, so you can send back your order if you don't get it right.
Is there any warranty for discounted products?
Discounted items have the same guarantees as continuity or new collection items, i.e. all our items are covered by the same Terms and Conditions.
What should I do if I receive a faulty sale item?
If you receive a faulty item whether it be in the sale or full price, please get in contact our with our Customer Service department.
What payment methods can I use?
At Abel & Lula you have the possibility to choose between several payment methods, such as credit card, debit card or PayPal, check all the options here!
Is it safe to shop online?
Totally safe! Benefit from all the security guarantees that Abel & Lula offers you by making your purchases on our official website abelandlula.com and protect yourself from suspicious online stores that advertise extreme discounts.
Can I cancel my order?
You will only be able to cancel your order if its status is Received. You can check this in My Account > Orders and contact us here if you have any questions.