You can only cancel an order if its status is
Received, once the status of the order changes to
Preparation cancellation will no longer be possible. To cancel the order, go to My account >
Orders and locate the order you want to cancel. Once the order has been cancelled, you will be refunded in the same way that you paid the order. This process may take a few days and it depends on your bank.
If once received the purchase you are not satisfied, Abel & Lula allows its return within 30 calendar days from the date of delivery of the order. To do so, access
My account >
Devolutions.
Abel&Lula will refund the total amount of the order, or any part that is returned, not including any shipping costs or duties and taxes collected on behalf of U.S. Customs and Border Protection. If the return of the entire order is due to a fault, Abel&Lula reserves the right to refund all or part of the shipping costs, and/or duties and taxes, to the original form of payment or in the form of a store credit, at Abel&Lula’s sole discretion.
Abel&Lula offers two return methods that will be available or unavailable depending on the country you place the order from:
- Free returns through collection/drop-off points. Remember to always request a receipt when leaving your return. Abel&Lula is not responsible for the loss of undocumented returns.
- Return by your own means: The client can return by his own means too Mayoral USA inc., 20803 Biscayne Boulevard - Suite 400. 33180 - Miami, Florida. We recommend that the package is correctly sealed, closed and sent by registered mail if possible. Mayoral is not responsible for any damage, loss or costs incurred when this method is chosen.
In any case, the customer should:
- Process the return through “My Account”.
- Prepare the return by re-using the shipping bag itself or, alternatively, an appropriate packaging (box, bag, etc.).
- On the outside, fix the courier’s return label, if any.
- Seal the bag correctly.
When the returned items are received at Abel&Lula, they will pass through the quality control department.
When the return is authorised, a refund will be issued for the amount of the returned items. The refund will be made the same way the purchase was done, remember that this process can take a few days, depending on your bank.
If the return is not authorised, you will be notified by email. In this case you can contact the customer service department for further details of the evaluation. In the case of none authorised returns, Abel&Lula is under no obligation to refund the amount of the returned items. If the customer would like to receive the returned items back, Abel&Lula will send them to the indicated address, but delivery charges will be charged to the customer.
The customer will pay any direct charges for the returning of products if they have not chosen one of the earlier mentioned free return methods.
Abel&Lula reminds you that all items that are to be returned must be in the conditions in which they were sent, unused and with all the tags. In any case, returns of the following items are not allowed: swimwear, underwear (knickers, socks, tights…), hair accessories, earrings, custom jewellery and cosmetics, except for faulty items.
Exchanges are not available at this time. If you are unsatisfied with your purchase, please follow the instructions above to return your item.